Useful & Related

Public Grievance Cell

Public Grievance Cell


In a democracy, the citizens make the Government and hold it accountable. Police is a part of the Government machinery for which the Rules and Regulations are more important and have to work in the interest of Public. Citizens register many complaints against the Government Machinery. The grievances of citizens against Government Machinery need to be heard and redressed. Otherwise, citizens will trained to withdraw their loyalty towards it. Hence, democracy sets up appropriate machineries for the redressal of citizen’s grievances.

Howrah Police Commissionerate started functioning since 1st September, 2011. In this context a Special Cell namely Public Grievance Cell has been setup under Howrah Police Commissionerate to deal with the redressal of the grievances of the citizen of Howrah Metropolitan Area.


This cell actually does the work under the direct supervision of Deputy Commissioner of Police, Head Quarter, Howrah and Assistant Commissioner of Police, Head Quarter, Howrah. The Commissioner of Police himself takes care of this section and extends his valuable suggestions and directions for smooth functioning of this section.

This section receives requests, complains and petitions from the citizens of Howrah Metropolitan Area and those are duly entered in the grievance register. The petitions are sent to the concerned Heads of Officers and the Applicant is kept informed.


The right to information Act. has already been proved to be the one of the most important gift of the legislature to its citizen. It is mandatory for all the Government Department to provide information related with their set up to the citizen selling information. As per said law, SPIO of each Department / Office is responsible for providing information as per application.

As per Government Notification, DCP(HQ) has been nominated as SPIO for providing information related to Howrah Police Commissionerate as per RTI Act, and a cell has been formed to assist him in this respect. The cell in maintaining records regarding all application under RTI Act. and status of information to be provided.

The Commissioner of Police is the Appellate Authority in this respect for the Howrah Police Comissionerate.

Control Room Numbers


Emergency Dial


Women Help Desk


Child Line

Night & Day

Senior Citizen Phone

907 367 3838

Senior Citizen WhatsApp

905 120 0100

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